Refund policy

Returns & Exchanges for Dreya Garments

Every Dreya piece is checked and packed with care before it leaves us. If something isn't right, here is exactly how we help.

Raise a request within 48 hours
Any return or exchange must be requested within 48 hours of receiving your order. We can't accept requests after 48 hours.

How to raise a request
WhatsApp us on +91 96327 29623 or email help@dreya.in with:
- your order number
- the reason for your request
- photos of the piece (for a defect, photos that clearly show the issue)
We reply within 24 hours with the next steps.

Condition
To be accepted, the piece must be:
- unused, unworn and unwashed
- returned with the original Dreya tag attached and intact
If your order arrives with a broken or missing tag, tell us within 48 hours of receiving it, with a photo, and we will sort it out.

Exchanges
Exchanges are for a different size of the same garment only. We can't exchange a piece for a different garment. Exchanges depend on the size being in stock.

Defective, damaged or wrong item
If your piece has a defect, arrives damaged, or isn't what you ordered, send us photos within 48 hours. We will take it back at no cost to you and give you a full refund or a replacement.

Changed your mind
If the piece isn't defective and you'd simply rather not keep it, you can choose either:
1. Store credit for the full amount, to use on anything at dreya.in. Store credit is valid for 3 months from the date it is issued. OR
2. A refund of the amount you paid, less ₹150. The ₹150 covers return shipping, and there are no other charges.

Refunds
Refunds are processed once the piece reaches us and passes our check. Prepaid orders are refunded to the original payment method within 5 to 7 business days. Cash on Delivery orders are refunded by bank transfer or UPI.

Not eligible for return or exchange
- Pieces that have been worn, washed or altered
- Pieces with the Dreya tag removed or tampered with
- Requests made more than 48 hours after receiving the order

Returns & Exchanges for Dreya Bags

Bags are not eligible for return or exchange. If your bag arrives defective or damaged, send us photos within 48 hours of delivery and we will replace it or give you a full refund, at no cost to you.

Questions: help@dreya.in · WhatsApp +91 96327 29623